Shipping & Handling
When will my order ship?
In-stock items have a 3-5 business day processing time, but I usually drop off packages once or twice a week depending on my work schedule and the number of orders I have received. Pre-order items usually take 1-2 months due to manufacturing timelines.
If your order says "Package Pending Acceptance" on its tracking, it means I have personally dropped it off at the front desk with a postal clerk already. Usually in this case it's likely in the USPS warehouse or sorting area waiting to be shipped.
What shipping service do you use?
Domestic orders (USA): USPS Ground Advantage (3-5 days)
International orders: USPS First Class International Mail (2-4 weeks) or USPS+Asendia USA
Please note these are just average transit times. These can vary greatly depending on the country I'm shipping to, weather, holidays, etc. Please see below for more information.
Can I cancel my order?
I accept order cancellations within 24 hours of purchase, as long as the item has not already been shipped. Please use the contact form and provide your order number & request to cancel your order.
Can I combine shipping if I made multiple purchases?
Yes, as long as I have not already shipped your item out. Please contact me ASAP via my Contact Form with your order numbers and request if you want to combine shipping.
Can I get a refund?
Refunds are assessed on a case by case scenario.
If you have an issue with your order (such as incorrect item received, item not received, etc.), please use the contact form, provide the order number, and description of the issue.
Do you ship internationally?
Yes! I ship with USPS First Class International shipping or Asendia USA shipping to countries outside of the USA. This is the cheapest option, includes a tracking number, and usually costs $18+ USD. Please note that tracking may not update once it reaches your country depending on your delivery courier.
It usually takes 2-5 weeks for delivery to most countries from the USA, but it varies greatly depending on your country's postal service, customs, and other external factors that I cannot control. In some cases, it may take up to 3+ months for your package to arrive.
Unfortunately, once a package leaves my hands or is transferred to USPS, I no longer have control over its journey. Most of the time, if an international package is taking longer than usual to reach you, it's because your country's customs service has selected it for inspection. Customs inspections can add 1-4 weeks to a package's transit time.
USPS Tracking website: https://tools.usps.com/go/TrackConfirmAction_input
Asendia Tracking: https://a1.asendiausa.com/tracking/
United Kingdom & European Union Shipping
If you are in the UK or EU, I have my items available for purchase from my Etsy store which handles VAT payments at the time of purchase. Unfortunately I am unable to handle VAT requirements as an individual business owner due to the complex tax requirements, so I cannot sell to the UK/EU with my individual website. :(
If you see something on this website that is not available on Etsy, send me a message through Etsy so that I can make a custom listing for you there!
If you are in a country in Europe that is not part of the European Union, this does not apply to you.
Countries in the European Union include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Update (2022-04-16) - Currently I am unable to ship to Germany due to The German Packaging Act (VerpackG) requirements. I apologize for the inconvenience.
Customs & VAT
Please note that the customer is responsible for any customs or taxes/fees. Please check your country's customs and tax policies before purchasing an item so that you do not have surprise fees.
I declare the costs of the items on the customs forms as accurately as possible. Failure to declare accurate prices or falsely marking a commercial parcel as a gift on a customs form is illegal and can result in heavy fines or jail time.
Holiday Season Shipping Time
Once an order is given to USPS, I no longer have control over its speed or delivery method. During the Holiday season, you may find transit times for your parcel to be slower than normal, and tracking codes may be less reliable as well. For USA customers, it's best to add 7 business days to your order if you need your package by a certain date. For International customers, you may need to add 2-4 weeks to your order if you need it by a certain date. These are only rough estimates and can vary widely depending on the postal system.
Free Shipping Promotion
Orders shipping to areas in the USA will ship for free at $35 as long as the items are not considered bulky and the total weight of the order does not exceed 1lb. If you have a bulky item in your order (or if your order is heavy as a result of having a large amount of items in it), there is a required $8 shipping charge that will apply. Items above the 1lb (or 16 oz weight limit) cost more to ship to USA addresses, so the charge is needed to offset the cost of shipping.
Items that are bulky are those that are larger or heavy and require a special box or mailer to send.